Shipping & Delivery Policy
We strive to get your Bussin products to you as quickly and reliably as possible. Here’s
everything you need to know about our shipping process.
Order Processing & Shipping Timelines
- Processing Time: We process and ship all orders within 48 working hours of
order confirmation. - Delivery Estimate: Once shipped, delivery typically takes 2 to 10 business days
across India. - Express Delivery: Customers in major metros like Delhi, Mumbai, Kolkata, and
Bangalore can expect delivery within approximately 3 days. - Please Note: Delivery times are estimates and may vary due to location,
accessibility, or unforeseen circumstances (e.g., weather, logistics delays).
Delivery Coverage & Check
We automatically check delivery feasibility for your location based on your PIN code at
checkout. If your PIN code becomes unserviceable after you've successfully placed an
order, we will cancel it and initiate a full refund for prepaid orders within 48 hours.
Shipping Fees
- Prepaid Orders: Free shipping on all prepaid orders above 499.
Important Guidelines
- Address Accuracy: Please provide a complete and accurate shipping address,
including your PIN code. We cannot modify the shipping address or make
changes to the order after it has been placed. - Single Address per Order: Each order can only be shipped to one designated
address. - Delivery Issues: If you haven't received your order within 10 days, please contact
our customer support team. - Damaged or Wrong Items: If you receive a damaged or incorrect product, please
contact us directly. Our delivery partners cannot assist with these issues. For
replacements or refunds, please refer to our [Return & Refund Policy].
Order Cancellation
In exceptional cases, such as unserviceable locations or payment verification issues, we
may have to cancel an order. For prepaid orders, a full refund will be processed within
48 hours of cancellation.
Need Help with Your Order?
For any shipping-related queries, our team is happy to assist you.
Email: team@sobussin.co